HR Compliance & Setup Specialist support
Social Insurance Claim Support
Leaving Vietnam? Start with a clear claim review.
Practical, English-language support for foreign employees considering a lump-sum social insurance claim. Understand the documents, the available route and the agreed support before proceeding.
Discuss your claim- Free preliminary consultation
- English-language coordination
- One case coordinator
Your situation comes first
Four questions we often help clarify.
A claim starts with your circumstances, not a standard promise of eligibility or payment.
Where do I begin?
Understand what can be reviewed first, which records matter and what the next agreed step involves.
What could delay the claim?
Identify missing records, unclear contribution information and requirements that need checking before preparing the file.
I am already overseas.
Review whether an accepted authorization and document route is available for your location and circumstances.
How do I follow the local process?
Use English-language coordination to understand Vietnamese forms, document requests, authorizations and available status updates.
Experienced, direct coordination
A person to guide you.
A file you can follow.
Truzand reviews the available information and coordinates the agreed activities with you and the relevant parties.
One coordinator for your agreed case scope, from preliminary review through the included follow-up.
Review the circumstances
Check your employment end date, social insurance information, current location and available records. Questions affecting the proposed claim route are identified early.
What you receivePreliminary eligibility feedback, an explanation of open questions and proposed next steps. Final eligibility remains with the authority.
Prepare the document pack
Prepare a personalized checklist, review the documents provided and organize agreed application and authorization paperwork.
What you receiveA document and authorization checklist, an organized application file and a record of anything still needed.
Coordinate submission and follow-up
Support the agreed submission route, track available status information and coordinate supplementary requests. Follow-up through the relevant result is subject to the engagement scope and authority process.
What you receiveAvailable submission records, progress updates and guidance on the agreed next actions.
A simple preliminary enquiry
Four details are enough to start the conversation.
There is no need to assemble a full claim pack before contacting us.
Employment end date
Your actual or expected end date in Vietnam.
Current location
Whether you are in Vietnam or already overseas.
Social insurance record
Whether your record or contribution information is available.
A short case summary
Your situation and the point you need help clarifying.
For the initial enquiry, do not send passport copies, bank details or original documents. Detailed sharing arrangements are confirmed when needed.
Support wherever you are
Clear communication in English.
Discuss the available remote route before arranging authorizations or sending documents. We usually respond to an initial enquiry within one business day.
Fees and engagement terms
Understand the fee before committing.
A free preliminary consultation helps establish the proposed route and support scope. The fee basis, included work and exclusions are confirmed before full case preparation.
8%
of the refunded social insurance amount
For a complete case file, subject to the confirmed engagement terms.
Minimum service fee
VND 5 million
Minimum fee per complete case file.
If ineligible or returned
VND 2 million
Only the document handling fee applies if the case is ineligible or returned by the authority, under the confirmed terms.
Stated fees and exclusions
No undisclosed service fees. Any additional work or cost is discussed before proceeding.
A transparent agreement
The engagement records the activities, responsibilities, fee basis and relevant conditions.
A free preliminary consultation
Discuss your situation and proposed support before committing to the full engagement.
One coordinator
A direct contact for document requests, progress updates and agreed follow-up.
Eligibility, processing time and payment depend on your circumstances, document readiness, applicable requirements and the competent social insurance authority. Truzand does not guarantee an outcome.
Frequently asked questions
Before you get started.
Practical answers about the scope, records and responsibilities.
Who may be eligible for a lump-sum social insurance claim?
Foreign employees may be eligible in circumstances prescribed by applicable requirements. Truzand reviews available information before confirming the proposed support scope. The competent authority determines eligibility.
Can the process be supported if I am outside Vietnam?
Support may be possible through an accepted authorization and document process. The available route depends on your circumstances and the relevant authority's requirements.
What information should I send first?
Start with your employment end date, current location, whether your social insurance record is available and a short description of your situation. Sensitive or original documents are not needed for the initial enquiry.
How is the service fee calculated?
The standard fee is 8% of the refunded social insurance amount, with a minimum of VND 5 million per complete case file. A VND 2 million document handling fee applies if the case is ineligible or returned by the authority. Terms are confirmed before the full case proceeds.
How long does the process take?
Timing depends on document readiness, additional requests and authority processing. Truzand maintains available status records and shares updates within the agreed scope.
Does Truzand guarantee eligibility or payment?
No. Truzand supports review, preparation and coordination. Final eligibility and payment decisions remain with the competent social insurance authority.
Next step
Start with your situation and available records.
Tell us when your employment ended and where you are now. We will discuss the preliminary review and proposed support scope.
Discuss your claimFor your first enquiry
Tell us your employment end date, current location, whether your social insurance record is available, and a short description of your situation. We usually respond within one business day.
Do not send passport copies, bank details or original documents with your initial enquiry.
Truzand supports document review, preparation and coordination within the agreed scope. Eligibility, processing time and payment remain subject to individual circumstances, applicable requirements and the competent social insurance authority.